Customer Service Concierge - IAD
Signature Flight Support LLCDulles, Virginia
Dulles Int'l AirportOverview
- Job Type: Full time
- Job Level: Standard
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Business:
Customer Service Representatives (CSRs) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly, and courteous manner.
Success Profile
What makes a successful Customer Service Concierge - IAD?
See if you have what it takes.
- Multi-tasker
- Flexible
- Problem-solver
- Outgoing
- Quick-thinker
- Communicator
Our Culture
Dedicated to Development
Start your course towards a career that will build you into an aviation operations professional.
We’ve Got Your Back
Whether you’re interested in pursuing training to learn new skills or need support for difficult decisions, our Signature leaders will help make it happen.
Guided by Our Values
We invest in our people and consistently exceed customer expectations in a safe, sustainable, and transparent work environment.
Owning Your Career
Starting as a Customer Service Representative, you’ll have the opportunity to expand your knowledge and propel yourself to new responsibilities in aviation.
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Customer Service Representative
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Customer Service Supervisor
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Location
Manager -
Area/Regional Leader
Our Benefits
Benefits may differ by country.*
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Health
InsuranceReceive comprehensive medical benefits upon hire.*
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Paid
Time OffBalance your professional and personal life with paid time off.
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Retirement
Savings PlanInvest in your retirement and get a company-matched contribution.*
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Tuition
ReimbursementAvailable for most team members pursuing undergrad or graduate degrees.
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Training &
DevelopmentPut your career on the fast track with our Emerging Leaders Program (ELP) and professional development seminars.
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Personal
AidLive to the fullest with our Employee Assistance Program (EAP) and other special benefits.
Customer Service Concierge - IAD
Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.
The Customer Service Concierge will act as the first point of contact for all customers to the Signature Flight Support FBO locations. A successful candidate will consistently provide excellent customer service ensuring customers feel welcomed and valued. Other key responsibilities will include vehicle valet, luggage handling, fulfilling customer requests, etc.
Job Responsibilities
- Resolve customer requests, questions and concerns regarding the Company’s services or products
- Transport customers by vehicle to and from airport terminal and local hotels as needed
- Experience driving vehicles with both manual and automatic transmission
- Assist customers with loading and unloading baggage as needed
- Assist crew or passengers with directions or recommendations for food, lodging, etc.
- Contact customers by verbal or written communications thanking them for using Signature Flight Support
- Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris
- Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures
- Identify crew members, passengers, visitors, and business partners in accordance with the Company’s security procedures
- Assist Customer Service Representatives as needed
- Perform other duties as assigned
Job Qualifications
- High School diploma or GED
- Prior hospitality and/or customer service experience preferred
- Strong interpersonal, oral and written communication skills
- Must possess a valid state driver’s license
An Equal Opportunity Employer including Disability/Vet
About Us
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
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Our Benefits We’re here to help support you, your family, and your future. Explore how Signature Aviation's benefits can work for you.
